Broker-held assets
Your brokerage account holds investment capital. The documented software does not implement withdrawals or transfers.
Security
Understand the access.Protect the account.
A clear view of broker custody, credentials, software maintenance and the steps you can take when something looks wrong.
SquaredQ / Form & function
Dedicated execution
Broker credentials are stored in the dedicated cloud environment. The app receives operational information for monitoring and support.
Service access
Support and maintenance access to the environment exists. Dedicated hosting should not be understood as a guarantee that no administrator can access the system.
A practical boundary
Where to enter what.
| Information or action | Use the intended channel |
|---|---|
| Broker API credentials | The designated broker setup interface in MyAlgo. |
| Interactive Brokers login | The local IB Gateway / TWS interface. |
| Funding and withdrawals | Your broker’s own verified account interface. |
| Product or billing questions | Signed-in support or info@squaredq.com; no secrets in messages. |
| Account permissions | Review the actual scopes and revocation controls provided by your broker. |
If something seems wrong
Pause.
Verify the request.
Open the app independently instead of following an unexpected link. Do not send investment capital to a person who says it is needed to activate a strategy.
If you believe your brokerage account is compromised, contact the broker directly. Report suspicious SquaredQ messages to the team.
Report a concernUseful checks
- Verify the domain before signing in.
- Use the broker’s available account-protection controls.
- Keep credentials out of chats and screenshots.
- Review connected account permissions.
- Check positions after disconnecting or closing.
Questions, answered
A few things worth knowing.
Where does my investment money stay?
Your cash and securities remain in your separately held brokerage account. SquaredQ provides signals, execution software, monitoring and technical support. Subscription payments to SquaredQ are separate from capital held at your broker.
Does SquaredQ accept deposits or process withdrawals?
The documented execution software does not implement withdrawal or transfer functionality. Deposits, withdrawals, transfers and account funding are handled through your broker. Never send investment capital to someone claiming it is required to activate a strategy.
Do I connect using OAuth?
No. Alpaca, Webull and Public connect using API credentials. Interactive Brokers connects through Trader Workstation (TWS) or IB Gateway in your dedicated execution environment. SquaredQ does not use OAuth for these connections. Follow your broker’s in-app guide and enter API credentials only in the designated MyAlgo setup interface.
What should I do about a suspicious message?
Do not follow payment links or share credentials from an unexpected message. Open the app independently, verify the request with support and report the message to info@squaredq.com. For a compromised brokerage account, contact your broker directly.
Your next step
Need help with your account?
Open the portal for account-specific support.